Contact xTool F1 Ultra Laser Systems

Have a question about the F1 Ultra, need material parameter advice, or ready for a quote? We're happy to help — and we'll be straightforward about what the machine can and can't do for your specific application.

xTool F1 Ultra headquarters location in Shenzhen, China

Visit Our Facility

xTool F1 Ultra Laser Systems
Building 8, Laser Innovation Park, Bao'an District
Shenzhen, Guangdong 518110, China

On-site demonstrations available by appointment. We can run test engravings on your materials during the visit.

Reach Out Directly

Phone: +86 755 2888 9900
WhatsApp: +86 136 0000 9988
Email: [email protected]

For technical support on existing machines: [email protected]

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (CST / UTC+8)
Saturday: 10:00 AM - 3:00 PM (CST / UTC+8)
Sunday: Closed

Online inquiries receive a response within 24 hours, including weekends. For urgent production-down situations, call our WhatsApp line directly.

Send Us a Message

Tell us about your project or application and we'll get back to you with recommendations, sample results if applicable, and a personalized quote.

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Global Support Coverage

We ship to 45+ countries and maintain regional support contacts to reduce response times across time zones.

North America

Ships from our California fulfillment center. Typical delivery: 3-7 business days within the contiguous US, 5-10 days to Canada.

English-language support: Monday-Friday, 8AM-5PM PST

Europe & UK

Ships from our Shenzhen facility. Typical delivery: 10-18 business days via DHL/FedEx. CE certification included with all shipments.

English/German support: Monday-Friday, 9AM-5PM CET

Asia-Pacific

Ships directly from Shenzhen. Typical delivery: 3-10 business days depending on destination. Local customs handling available for Japan and South Korea.

English/Mandarin support: Monday-Friday, 9AM-6PM CST